Hotel management requires careful attention to details, appreciation of what customers want and need and tapping into the latest hospitality trends. And since different customers have varying tastes and requirements, the challenge for the hotel operators is to come up with hospitality strategies and service that are truly responsive and creative. This is possible through a number of creative strategies, and one way is to incorporate new technologies into hotel operations. The introduction of Point of Sale (POS) system is one tested way of redefining the customer experience and adding to the corporate bottom-line. While some will think that POS solutions are only for retail stores, keep in mind that POS solutions can also work on a variety of environments, hospitality industry included.
Just like in traditional retail environment, a competent retail solution can help facilitate customer transactions in a hotel setting in a convenient manner. Whether these transactions cover booking and reservations for hotel rooms or validations of credit cards, POS terminals in hotels and related establishments can facilitate all these in an efficient manner.
Room And Services Inventory Management In Real Time
Every day, hotel staffers and managers face a stream of walk-in customers reserving rooms and also attending to phone calls and e-mail inquiries regarding the availability of rooms, services and amenities. In traditional manual reporting, there’s a big chance that hotel employees may work under pressure due to volume or inquiries and questions. And in a high pressure work environment, employees and hotel managers will encounter errors, omissions and other clerical mistakes. If these things happen, it is the hotel customers who suffer the brunt. Hotel bookings and reservations get mixed up, and some customers are charged for expenses they did not sign up for in the first place.
All these can be addressed by automating all transactions using a Point of Sale system. With this in place, hotel managers can control the flow of information, monitor the tally of records in real time and provide accurate information in real time. Through the use of a complete set of POS hardware, hotel managers are provided with a system to facilitate fast data processing in real time. With real time data processing, information is updated in real time, thus information relayed to customers is fresh and accurate.
Keeps Track Of Loyal Customers, Amenities and Services
With a POS system working in a hotel, it’s easier to spot loyal customers and provide them with responsive services. It’s easier to run a loyalty program and discover the preferred rooms, amenities and services for clients thanks to the customer relationship management functionality usually embedded within the POS architecture.
And since hotel managers and employees spend less time attending to transactions and records management, they have more free time for face-to-face interactions creating a more friendly business environment. What’s important and beneficial for your hotel guests are important to your business as well, so take time to enhance hotel workflows and transactions using a POS for hotel.